shop policies - shop online

By: Allergy New Zealand  06-Dec-2011
Keywords: Allergy

Consumer Guarantee

All purchases from this site are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act.

New Zealand Delivery

International Delivery

Allergy New Zealand is happy to ship products internationally.  If you would like us to quote on freight to your homeland send us an enquiry via the contacts page.

Freight to Australia is listed as an option on the check-out page.  Please be aware that these are indicative charges only and if the postal quote for your order exceeds this amount we will hold your order and contact you to discuss options.  We also cannot be responsible for any tax or customs duty incurred by your parcel at your destination country.


Exchanges and Refunds

We hope you will be delighted with your purchases from Allergy New Zealand. We want you to be 100 per cent satisfied.

If you have changed your mind, we will exchange or refund goods that are in a resalable condition, i.e. unopened and unused. Unfortunately, we are not able to exchange or refund products which have been used unless they are faulty (see policy below).

If you would like to exchange your order please follow the instructions below:

Allergy New Zealand

PO Box 56117

Dominion Road


We recommend that you return your package using signature required courier. If you use general post your package will not be insured and Allergy New Zealand cannot accept liability if it is damaged or goes missing.

We can only refund postage costs where the return is a result of our error.

Damaged or defective merchandise and incorrect orders

Please do not post your return back to us using general post as you will not be insured for its loss if it is damaged or goes missing.

Direct Credit Payments

The total dollar amount of your order should be deposited into the following account:

Bank: ASB

Bank Swift Code: ASBBNZ2A

Account Name: Allergy New Zealand Incorporated

Account Number: 12-3055-0174095-00

In the 'Particulars' field type in the order number: ORD0001616.

In the 'Payee Code' field type your surname.

Leave the 'Reference' field blank.

Keywords: Allergy

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Other products and services from Allergy New Zealand


Welcome to our online shop

Allergy New Zealand's Education Kit is essential for any Early Childhood Service or school that has a child at risk of anaphylaxis enrolled. You can order your resources online and make a direct credit into our bank account. We also take credit card (Visa and Mastercard) and cheque.


adrenaline pouches - shop online

These pouches are designed to keep the medication at a temperature between 15-30 degrees celcius but of course should not be exposed to extremes of temperature and so should not be kept in a hot car or in direct sunlight. When worn by the child, the pouch should be kept out of direct sunlight by wearing underneath a t-shirt, and in cold weather, should be tucked under a jumper or jacket.