All purchases from this site are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act.
New Zealand Delivery
Allergy New Zealand is happy to ship products internationally. If you would like us to quote on freight to your homeland send us an enquiry via the contacts page.
Freight to Australia is listed as an option on the check-out page. Please be aware that these are indicative charges only and if the postal quote for your order exceeds this amount we will hold your order and contact you to discuss options. We also cannot be responsible for any tax or customs duty incurred by your parcel at your destination country.
Exchanges and Refunds
We hope you will be delighted with your purchases from Allergy New Zealand. We want you to be 100 per cent satisfied.
If you have changed your mind, we will exchange or refund goods that are in a resalable condition, i.e. unopened and unused. Unfortunately, we are not able to exchange or refund products which have been used unless they are faulty (see policy below).
If you would like to exchange your order please follow the instructions below:
Allergy New Zealand
PO Box 56117
We recommend that you return your package using signature required courier. If you use general post your package will not be insured and Allergy New Zealand cannot accept liability if it is damaged or goes missing.
We can only refund postage costs where the return is a result of our error.
Damaged or defective merchandise and incorrect orders
Please do not post your return back to us using general post as you will not be insured for its loss if it is damaged or goes missing.
Direct Credit Payments
The total dollar amount of your order should be deposited into the following account:
Bank Swift Code: ASBBNZ2A
Account Name: Allergy New Zealand Incorporated
Account Number: 12-3055-0174095-00
In the 'Particulars' field type in the order number: ORD0001616.
In the 'Payee Code' field type your surname.
Leave the 'Reference' field blank.