Case Study

By: Activiser  20-Nov-2008
Keywords: Wireles Job Cards

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Kinetics is an Auckland based IT consultancy and service provider with 15 field technicians working with a broad range of customers. Kinetics service technicians have used activiser tm via a HP iPAQ 4700 since October 2004.
Customer service coordinator, Ann Deville says “The number of calls I now make to our technicians has dropped by more than 25%, plus data processing of hand written, often illegible paper job sheets are a thing of the past.” Data entry time is reduced too, “I now just need to check the content rather than key the info in from job sheets. The extra time I now have available can be used in other areas of the business.” Richard a’Court, one of Kinetics’ 15 technicians, says the main benefits of using activiserin the field are “Access to up-to-date information on job locations and scheduling so we know instantly where we need to be and when”. “With activiserwe are now able to view a job’s history, make notes as we work and notify our service centre that a job is complete all in real time, without having to make a single phone call” says Richard. Apart from improved customer service and field efficiencies Kinetic’s managing director, Andrew Hunt says “activiser has helped Kinetic’s to improve its overall invoice processing time as activiser interfaces seamlessly with our accounting system.” Andrew adds, “Our number of debtor days has reduced significantly and our overall cash flow has improved.”

Keywords: Wireles Job Cards