Roll out the HITS!
Vogel Computing Services Limited
VCSL recently completed work on HITS, an incident recording and tracking system helping to improve the quality of service provided at hospitals.
When an incident occurs in a heath care facility it is important that it is followed up to identify causes, determine preventability and provide the information necessary for on-going improvement in the quality of service offered by the facility. HITS is a system that allows for the recording of all incidents, their follow up, the recording of review outcomes and start-to-end process tracking.
Developing a system for the healthcare sector requires detailed knowledge of the complex business processes that take place on a daily basis. The system was produced in close liaison with trained medical staff to produce a highly effective system. This system was developed using AGILE methodology a software development style suited to the high levels of collaboration with the end user.