When your alarm activates, it is critical that you have a company which can respond quickly and professionally. Whilst a prompt response may not prevent a loss occurring, it can certainly minimise the impact of the loss. Similarly, it is obviously preferable to have people attending who have been trained in this area and have the appropriate back-up resources rather than putting yourself or your staff into a dangerous situation.
In addition to providing a rapid response service throughout the Auckland region, ICON Group has established a network of contracted security companies which allows us to provide Alarm Response Services nationwide. This is particularly attractive to companies with multi-branch locations who require a single service provider and point of contact.
With variable traffic conditions, ICON Group cannot guarantee alarm response times, however our KPI’s indicate an average of 12 minutes on a 24x7 basis across the Auckland region. This compares very favourably with the industry average (20 minutes plus) and is comparable to Priority One attendances by the NZ Police (i.e. serious crime).
All staff (and companies) working for ICON Group are fully vetted and licensed under the Private Investigators and Security Guards Act and comply with the New Zealand Security Association Codes of Practice.