If your staff work on the frontline dealing with potentially aggressive or angry customers, they need to have some skills to help lower their chances of being hurt or causing damage to the reputation of your business.
We can train you how to handle difficult and dangerous situations. We will show you how to manage aggressive people in many situations (tailor-made for your specific work environment).
- Personal safety advice, workplace violence and aggression in the workplace,
- the NZ law about self defence, assault, robbery, trespass. Body language.
- Impending signs of an attack, threat/risk assessments - how to de-escalate the situation and finally-If all else fails- break away moves for escape.
Suitable for city council,enforcement, emergency officers, duty managers, teachers, security, night staff and staff who by occupation have to handle sensitive and/or difficult situations.
We offer half and full day training workshops- that will not cost an arm and a leg.
Visit our website or contact us today to discuss about how we can put a plan in place to help you.