Training and Support | Arena Solutions

By: Arena Solutions  06-Dec-2011

Arena Customer Center

Arena Support

Arena offers a range of support services, from technical support for your everyday questions to hands-on support from our customer success team for help getting started with a new feature, applying best practices or solving another challenge. You can also hear about what other customers are doing by talking to them in the Arena Discussion Forums.

Technical Support

Technical support is available to all active Arena customers, as well as their partners and suppliers. Using the FastFeedback™ link found on every page in the Arena application, users can send questions, issues and suggestions directly to the Arena support team and receive a response within one business day (often within just a couple of hours).

The status of cases can be seen at the online support center. In addition to commenting on their cases and seeing suggested solutions, portal users can review frequently asked questions or browse the knowledge base of common technical solutions.

Customer Success

The Arena customer success team is available to help companies get the most out of the Arena features they’re already using and take advantage of additional included functionality whenever they’re ready.

Arena Discussion Forums

In the Arena Discussion Forums, current and former Arena users connect with each other to share tips, tricks and best practices for how to make the most of Arena. You can turn to this community when you have questions about the application—or to discuss other topics that help you do your job, like business strategies, industry issues, career opportunities and more.

Other products and services from Arena Solutions


Bill of Material (BOM) and Change Management Software

By integrating with the CAD, EDA, PDM and ERP solutions most commonly used by the manufacturing community, Arena provides a critical bridge between design and production systems. With Arena, BOMs, changes and the rest of your product data flow smoothly and accurately from design to manufacturing.


Features of Arena BOM and Change Management Software

Arena enables manufacturers to accurately capture and manage their bills of materials and associated product information and then share that information across even the most geographically distributed organizations. When changes are needed, you and your external partners can use Arena to efficiently review, approve and implement multiple types of engineering change orders.


Arena Integrates With EDA, MCAD/PDM and ERP Systems

You get peace of mind from knowing which changes in Arena have been propagated to your enterprise applications—with no guesswork, no headaches, and no astronomical price tag. You can manage your own reconciliation process, or select one of our automated integration solutions for synchronization with leading CAD, EDA, and ERP systems.