All Door Services (2004) Limited - responsivemaintenance

By: All Doors  06-Dec-2011
Keywords: Tracking System

Calls for responsive technical assistance during business hours (8:00am – 5:00pm) are logged and processed by our Wellington head office helpdesk. Urgency is assessed.

Works are directed by our helpdesk to either our own technicians or, if necessary, to an appropriately located sub-contractor, should we be unable to attend within specified timeframes. These works are logged onto our computerised job tracking system – Enterprise and a unique works order no. assigned. Status of work requests and progress to completion is monitored by our helpdesk staff and confirmed (as required) either by telephone, fax, e-mail or by direct access to client’s website.

Keywords: Tracking System

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All Door Services (2004) Limited - preventivemaintenance

Once the service contract is signed and returned to our Head Office in Wellington, and following the initial audit, the information is processed and a recurring service request entered onto our job tracking system for each site. The service request details the type of door, frequency of service and location and, where applicable, provides our service technician with any special instructions with regard to access to the site.