Calls for responsive technical assistance during business hours (8:00am 5:00pm) are logged and processed by our Wellington head office helpdesk. Urgency is assessed.
Works are directed by our helpdesk to either our own technicians or, if necessary, to an appropriately located sub-contractor, should we be unable to attend within specified timeframes. These works are logged onto our computerised job tracking system Enterprise and a unique works order no. assigned. Status of work requests and progress to completion is monitored by our helpdesk staff and confirmed (as required) either by telephone, fax, e-mail or by direct access to clients website.