adenin - adenin TECHNOLOGIES - Support

By: Adenin  06-Dec-2011
Keywords: Personal Client Services

adenin Support Services: Quick expert response

We know that customer support is essential to your success. That is why we are committed to getting your intranet initiative designed, launched and serving your users. Our technical support team employs the latest information, state-of-the-art tools and many combined years of technical experience to quickly resolve all customer service requests.
Our technician turnaround time is of the highest standards. adenin provides both, standard support (available during regular business hours) and premium support (24/7). Our clients continue to comment on the efficiency, effectiveness and value of our support services.

adenin Pre-Sales Support: test us before you buy!

Part of what makes our support so effective is not only our commitment to you, but once you download the software we assign a personal Client Services Manager who will take care of all your support needs and questions. Our Client Services Team is well versed in the product development and technical aspects, providing you with instant answers the first time around. This approach means you will not be routed to several different sources within the company to get an answer and that you only have to explain the issue once. Your Client Services Manager is able to become intimate with your server environment as well as your needs and concerns. We truly care about you and your intranet long after the sale has gone through. But you can test our support commitment before you want to become a customer because we offer professional pre-sales support and even one-on-one telephone support free of charge.

Keywords: Personal Client Services

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adenin - adenin TECHNOLOGIES - FastTrack

Whether you want to brainstorm your specific intranet strategy or you are baffled by the complexity of IntelliEnterprise features - our Web Consultation may be just what you need. Because our intranet suite is ready to go, out of the box, we can guarantee that your intranet can be delivered to your users in less than 5 business days. Dashboard Portlets Setup & Realtime Data Integration.


adenin - adenin TECHNOLOGIES - OnSite

For installations with a large user base and/or high availability requirements, we also provide infrastructure setup services including: web farms with load-balanced front ends, clustered and/or mirrored databases, as well as geographically-dispersed failover or shared-nothing configurations.