Server Administration Services, Dedicated Server Support, Linux

By: Act Support  06-Dec-2011
Keywords: Web Hosting, Server Administration

The success of a web hosting company heavily relies on stable and well-maintained servers. This cannot happen over night or if dealt with on a need basis or on a reactive basis. This requires round the clock and minute-to-minute monitoring, scheduled maintenance, periodic maintenance, security audits, proactive support and regular patching / upgrading of servers. You also need experts in the respective servers may it be Windows or Linux. ACTSupport is a leader in having specialized team for Windows and Linux managed by experts and certified specialists.

Once you sign up with ACTSupport for server administration we offer these services on a 24/7 basis or hours of your choice.

  • We support both Linux and Windows based hosting.
  • We monitor your server's various services like Apache, Qmail and free disk space whenever necessary. If any service stops on the server, we will login and restart the service (provided we have the shell access).
  • On windows server support, we use various remote login tools like PC Anywhere, Terminal services, RAdmin etc to login and work on the issues.

We provide services on the following issues for server administration.

Linux Support

  • Performance Tuning of Linux Servers
  • Automated Tasks (Cronjob)
  • Network/Bandwidth Monitoring (MRTG)
  • Software Installation
  • Server Monitoring (Uptime/downtime) using 3rd party Software and Manual
  • Backup/Restore of Server and Websites
  • Administration of MySQL Database Server
  • Setting up of Apache with SSL Support
  • Setting up Mailserver(Sendmail, Qmail, Exim, PostFix)
  • Recompilation of PHP/Apache/Mysql/Kernel
  • VPS : FreeVPS, Virtuozzo VPS, openVZ and HyperVM
  • Setting up DNS
  • Web Mail Clients: Squirrel mail, Horde etc
  • Installation and Configuration of Various Log File Analysers (AwStats, Webalizer, etc.,)
  • Implementing Firewalls using IPCHAINS and IPTABLE
  • Flavors: RHEL, Fedora, FreeBSD, CentOS, Suse, Debian etc
  • Control Panel: Cpanel/WHM, Plesk, Hsphere, Webmin, Ensim

Windows Support

  • Using Terminal Services Client
  • Using PC AnyWhere
  • Configuring and Trouble Shooting IIS
  • Configuring and Trouble Shooting Windows Proxy 2.0 and Internet Security and Acceleration Server
  • Remote Installation of Software
  • Configuring DNS, DHCP Servers
  • Managing Users
  • Backup/Restore using 3rd party tools
  • Configuring and Installing MySQL
  • Flavors: Windows 2000, Windows 2003, Windows 2008
  • Control Panel: Hsphere, Plesk, Helm etc

Server Administration Services provided by ACTSupport

  • Installation and Configuration of FTP, HTTP, Mail, Database server
  • Installation and Configuration of Web Applications/Languages/Components (Perl, PHP, ASP.NET etc)
  • Custom Software Installation and Configuration
  • Server Security, Firewalls, Traffic Monitoring
  • Server Performance Optimisation
  • Configuration of Backups
  • Control Panel Migrations
  • MySQL, MSSQL Database Administration
  • Custom Kernel Compiling and Upgrades - Grsec/other Kernel Patching
  • Apache /PHP Modules Installation/Upgrdation- Apache mod_rewrite
  • Server Loads Monitoring and Health Checkup
  • Network Usage Monitoring Tools - Nagios, MRTG etc

Server Maintenance & Upgrades

  • Linux Kernel
  • Apache Rebuild
  • PHP Rebuild
  • APF Firewall Install
  • RFX Networks Tools Install
  • Vulnerability Assessment
  • Dedicated Server Setup & Deployment
  • VPS Server Setup & Deployment
  • Spammer lockdown Per Incident
  • Install cPanel
  • Install Fantastico
  • Install RVSkin

Content Management Systems

  • PHP Nuke
  • Post Nuke
  • Mambo
  • Plone
  • Drupal
  • Geek Log
  • Joomla
  • phpWCMS
  • phpwebsite
  • Siteframe
  • Typo3
  • Xoops
  • CMS MS

Blog Applications

  • Word Press
  • Nucleus
  • SPIP
  • Blojsom
  • TextPattern
  • Serendipity
  • pMachine Pro
  • Pivot
  • Movable Type
  • Expression Engine
  • Blosxom
  • bBlog
  • b2Evolution

Bulletin Boards

  • phpBB
  • VBulletin
  • FUDForum
  • Invision Power Board
  • SMF Forum

Shopping Carts

  • OSCommerce
  • CubeCart
  • Zen Cart
  • Virtuemart

Image Galleries

  • Coppermine
  • Gallery
  • LightBox
  • 4images Gallery


Billing Systems / CRM Applications

  • Modernbill
  • Ubersmith
  • WHM Autopilot
  • ClientExec
  • PHPCoin
  • AccountLab Plus


  • Cerberus
  • Kayako eSupport
  • Footprint
  • Perldesk
  • Craftysyntax
  • OSTicket

Keywords: Server Administration, Web Hosting

Contact Act Support

Email - none provided

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Other products and services from Act Support


Overview of Solutions

More than 70% of the tickets and calls get audited and checked for response time, resolution time and other quality parameters defined. Everyday operations are checked and monitored continuously to make sure that our clients and their customers get quality service. In addition to the reactive check, we design processes proactively and also assign well trained expert teams.


Solution - Needs and Analysis

Now that our techs are well trained to handle support requests through any medium, a customer query is answered through a mode that is most convenient for them combined with quick resolution time. Based on that and the volume of support requests, a client can choose the hours of support between 8 hrs to 24 hrs as a supplementary or complementary team for their support needs.


Web Hosting Support, Dedicated Server Support, Server Technical Support

Queries related to new order setup, new order status, order verification, order reversal, order changes, fraud order verifications, pending order verifications etc are handled. Once all the installations are done, they are completely audited for possible security holes and they are hardened to be made live on the Internet.