Overview of Solutions

By: Act Support  06-Dec-2011

Solutions offered by us are

  • Customer centric
  • Cost effective and
  • Consistent in quality

Our entire process operates around these three Cs.


Just like how a business exists only if there are customers, it exists only if there is money flowing in.  We try our best to provide cost effective solution with optimal results to the payment we receive from you. Our clients are assured that every penny they spend on our team is worth their investment.

Everyday operations are checked and monitored continuously to make sure that our clients and their customers get quality service. More than 70% of the tickets and calls get audited and checked for response time, resolution time and other quality parameters defined. This way, we ensure consistency in the quality of output. In addition to the reactive check, we design processes proactively and also assign well trained expert teams. Please take a look at our



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Other products and services from Act Support


Server Administration Services, Dedicated Server Support, Linux

This requires round the clock and minute-to-minute monitoring, scheduled maintenance, periodic maintenance, security audits, proactive support and regular patching / upgrading of servers. Once you sign up with ACTSupport for server administration we offer these services on a 24/7 basis or hours of your choice. ACTSupport is a leader in having specialized team for Windows and Linux managed by experts and certified specialists.


Solution - Needs and Analysis

Now that our techs are well trained to handle support requests through any medium, a customer query is answered through a mode that is most convenient for them combined with quick resolution time. Based on that and the volume of support requests, a client can choose the hours of support between 8 hrs to 24 hrs as a supplementary or complementary team for their support needs.


Web Hosting Support, Dedicated Server Support, Server Technical Support

Queries related to new order setup, new order status, order verification, order reversal, order changes, fraud order verifications, pending order verifications etc are handled. Once all the installations are done, they are completely audited for possible security holes and they are hardened to be made live on the Internet.