AMO Customer Support is the foundation to our service offerings for our Cataract, Corneal and Refractive customers. Our global team of highly trained and motivated Customer Support Representatives is strategically dispersed among AMO's Complete Refractive Solution Customer Care Centers in the United States, Europe and Asia. We provide friendly, consistent service and timely solutions in managing all order processing, returns, after sales support and inquiry resolution.
In the US, our Customer Support Representatives are uniquely organized into regional "Eye Pods", so each team is aligned with our regional sales team and local customers. This enhances the level of service and allows our representatives to build relationships with you, our customer, in order to provide more customized, effective solutions. We also leverage the high level of interaction our Customer Support Representatives have with you by using service experience surveys and feedback to continuously improve all aspects of customer support. It is the ongoing, trusted relationship we build with you that creates what our representatives refer to as the "Wow" experience.
As AMO's Global Customer Support team, we are dedicated to providing outstanding service and support to exceed your expectations.